Mission

"Originally founded in 1875, and one of the country's earliest settlement houses supporting newly arrived immigrant families, the East End House continues its commitment to a diverse population, providing programs and services to strengthen family and community. East End House will be the center of community life, a safe haven welcoming, linking and collaborating with individuals of all ages, their families, businesses and community institutions to create innovative programs in the pursuit of excellence on a sound fiscal basis."

Overview

As one of our nation's earliest settlement houses, East End House has been making a difference in the lives of children, families, and individuals living in the Greater Boston area ever since. From well-baby clinics at the turn of the century, to New Deal Programs during the Great Depression, to multilingual energy audits for lower-income families in the seventies, to the new community center facility completed in 1993, East End House has evolved with the needs of the community. Today we are a not-for-profit, multi-service community center and social service agency committed to providing programs and services to strengthen family and community in East Cambridge, Cambridge and the Greater Boston area. East End House is particularly unique in that we have been committed to improving the lives of community members for over 132 years. As a result of programs at East End House, parents are able to work to provide for their families, children are able to develop in a safe, nurturing, and educational environment, seniors no longer have to live in isolation, hungry families are fed, and the surrounding neighborhoods have a place to come together in the spirit of community.

Our primary goal is to provide services to lower-income families and individuals of all ages and abilities. East End House encourages wide participation from all who come across our door and excludes no one. Within this framework, our goals are to:

•	Serve community members of all ages with programs, services, and referrals to other agencies,
•	Create opportunities and experiences for individuals and families who have been traditionally denied access due to social and economic barriers,
•	Use volunteers to build a sense of community and to strengthen the capacity of the agency to address the needs of its community,
•	Continuously seek innovative ways to reach out and better serve the community, and
•	Maintain a highly motivated and well-trained staff.

As a community center, East End House is fully committed to providing quality services that are effective, culturally and linguistically competent, strengths-based, developmentally appropriate, individual- and family-centered, and outcome-oriented. In order to continue to make a difference in the lives of community members, East End House has established an agency-wide quality assurance system to measure our service delivery and outcomes.Each program area develops and maintains a Quality Management Plan that effectively reviews all services, corrects problems in a timely manner, and pursues opportunities to improve services. In addition to these formalized quality management procedures, each program team gathers feedback on an informal basis and regularly incorporates this feedback into future planning.

To be the best community center anywhere... East End House continues to emphasize community-focus and community-building, and we strive to be the best example of a community center anywhere. East End House looks forward to the challenge of providing programs and services that create long-lasting, life-changing experiences for our participants while continuing to evaluate and respond to the ever-changing needs of the community.

East End House Board of Directors

Officers
Susan C. Lapierre, Chair
Mark G. Lohr, Vice Chair

Members
Donna Cowan
Joan Shafran
Joshua Krell
Thomas Hamill
Elizabeth Gilpin
John Ruggeri

Emeritus Member
Robert J. Salines
Connie Spinos
Betty Buono
Millie Centanni
Jim Stone
Timothy Toomey
Richard J. Vendetti
Teri Weidner

President and Chief Executive Officer
Michael J. Delia

East End House, Inc.
105 Spring Street
Cambridge, MA 02141

Tel.: 617-876-4444
Fax: 617-868-3616
General E-mail: eastendhse@aol.com
Web: www.eastendhouse.org